Our Senior Management Team
Kevin Drain
Chief Executive Officer
Kevin has over 25 years of insurance claims across motor, domestic, commercial, high net worth, and major loss within a number of major insurers and loss adjusters. He specialises in Latent Defect, Major Loss and Construction claims.
David Robinson
Chief Technical Officer
David has over 30 years of loss adjusting experience, including time at NHBC; Davies, Merlin; and Cunningham Lindsey in the field of latent claims. Passionate about training and development, David is a long time CILA examiner and an experienced trainer in practical and legal aspects of handling Latent Defect and Insurance Backed Guarantee claims.
Sally Carson
Head of People and Talent
Sally is an experienced CIPD qualified HR Manager, having headed up Marley’s HR team for the last two years. Prior to joining Marley, Sally spent 10 years working in the NHS. Sally has been responsible for the design and implementation of all MRC’s HR policies and procedures.
Steve Taplin
Finance Director
Steve has more than 25 years’ experience in senior finance roles, in UK and Europe, building and leading teams across various industries. Since 2010 he has worked for large insurance intermediaries, operating in niche and specialist sectors, most recently a 5* rated MGA.
Vanessa McPhail
Head of Operations (Corporate)
Vanessa has held several senior operational management positions with both UK and global insurers. She has successfully led teams specialising in fire safety and risk, property and motor underwriting and high net worth clients. Vanessa is passionate about developing high-performing teams, continuously challenging and improving processes, driving efficiencies, and ultimately enhancing the customer experience.
Tom Alcock
General Counsel
Tom is an experienced General Counsel who has held several executive, officer and SMF roles in the insurance industry. He has acted for various members of the industry whilst in private practice as a solicitor and later as a consultant. Tom was asked to be the Regulatory Director for the insurance industry body the Insurance & Reinsurance Legacy Association, a role he held between 2019 and 2024. The bedrock of Tom’s experience has been advising LDI insurers on underwriting, claims, regulatory and operational matters.
Emotional Support Officers
Part of the Marley difference is our focus on the emotional well being and mental health of our staff. We have multiple trained mental health first aiders, an employee assistance plan allowing staff to access phone based support and advice, and are flexible on staff needs around working environments and adaptations. Our Evesham based staff have free access to a gym very close to the office to support both their physical and mental health.
Oz and Kublai are fondly known as our Emotional Support Officers, and work part time with us from the Evesham office.
Oz:
Coming into the office is a great chance for me to encourage staff members to go out for a walk and take a break. I'm always available for a quiet stroke or to help someone take some time out in the break area. I'm a big fan of mindfulness and yoga, and particularly like to practice this on my bed in the sun.
Kublai:
I have anxiety and can find life quite worrying. This means I have a lot of empathy for those humans who feel the same way and like to provide support by way of a firm lean against their legs or a head in the lap. I'm not as extrovert as Oz, and I am prone to stress eating, but I'm told my quiet support is really appreciated.
